Shipping Information
Delivery charges are based on the size of the product and will be determined later.
You can always contact Caffeinated customer service at +971-2-5554515
or info@caffeinated.ae for more information about delivery charges.
Estimated delivery time for your order depends on several factors, including:
- Product availability: Some items may be in stock and ready to ship, while others may have longer lead times.
- Shipping address: Delivery times may vary depending on your location within the UAE.
- Shipping method: We offer different shipping options, each with its own estimated delivery time.
We will provide you with an estimated delivery date during\after checkout, based on the factors mentioned above. You can also track your order status online to get the latest updates on your shipment.
To track your order please visit this page and enter your Order ID in the box and press the “Track” button.
You can find your Order ID on your receipt and in the confirmation email you received.
Yes, Caffeinated ships internationally. They offer USPS International, DHL, Aramex, and EMX delivery methods. Delivery times and costs vary depending on your location and preferred shipping method.
Please note that international orders may be subject to customs duties and taxes imposed by your country’s government. These fees are the responsibility of the recipient.
Refer to this page for more information: https://caffeinated.ae/shipping-delivery-information/
Returns & Refunds
To return something to Caffeinated, you can follow these steps:
- Send an email to info@caffeinated.ae within 5 days of the delivery date.
- Include the following information in your email:
- Your order number
- The product you want to return
- The reason for your return
- Whether you want a refund or an exchange
- Caffeinated will review your request and send you instructions on how to return the product.
- Once Caffeinated receives your return, they will process your refund or exchange.
- Caffeinated does not have a specific international returns policy.
- You can contact Caffeinated customer service at +971-2-5554515 or info@caffeinated.ae for more information about international returns.
- Caffeinated may be able to accept international returns on a case-by-case basis.
We are sorry to hear that your refund is incorrect. Here are some steps you can take:
- Contact Caffeinated customer service. You can reach us by phone at +971-2-5554515 or by email at info@caffeinated.ae.
- Our customer service representative will investigate the problem and will let you know the next steps to resolve the issue.
Customs and import charges may apply to international shipments. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
The exact amount of these charges will vary depending on the destination country, the value of the goods, and the type of product. We will communicate any applicable customs and import charges during or after the checkout process, so you will know the total cost of your order before it ships.
Delivery charges are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect item.